Shipping Policies
All orders placed will be procesed and shipped within 48 hrs. upon credit approval.
We charge ZERO fee for the cost of shipping and handling your DVD's if posted by regular mail to any address in mainland USA. We do offer other or fast methods of shipping but these will be at an additional cost. The estimated delivery time for theregular shipping service is 3-5 business days for all U.S. domestic orders. International orders are shipped via USPS Global Priority Mail or Air Mail, where available. The estimated delivery time for this service is anywhere between 7-10 business days.
Orders going to Canada , Mexico , Japan and Germany are shipped via International Airmail Parcel Post. The estimated delivery time for this service is 14-21 business days.
DVD's,
- US Islands, Hawaii , & Puerto Rico : $8 for the first video, $2 for each additional.
- Canada : $10 (C$12)for the first video, $2 (C$3) for each additional.
- All other countries: $25 for the first video, $4 for each additional.
International customers please note MelonJuggler Video Store cannot and will not be held responsible for Customs seizures.
Returns
For unused merchandise with no seal broken, we will provide a refund or issue a credit if the item(s) is returned unopened and is received within 30 days of purchase. A 15% restocking fee and any applicable shipping charges will be deducted from the total refund amount.
Wrong Item Shipped
Customers who receive incorrect items do not need to return the items sent in error. After notifying our customer service staff, a new item will be shipped out immediately to compensate for our mistake.
Defective Merchandise Returns
Our DVD's come with a LIFETIME GUARANTEE to the original purchaser. If yours has failed to play or become defective during normal usage then please contact us at admin@lesmarkworld.com and we will arrange a replacement.
All sales are final. Damaged or defective DVD's will only be exchanged by one of the same title on presentation of the original proof of purchase.
Please note
All of our DVD's are copyright protected. When played from a DVD player that is connected thru a VCR they may appear defective. If you are experiencing bad color quality check to see if this is the case. If it is not, return the defective item along with a note explaining the problem. As soon as we receive it we will ship a new copy out to you.
Undeliverable Packages
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we will attempt to contact you via phone, mail or email to obtain an address correction or discuss new delivery dates. Federal Express and USPS make three delivery attempts. After you receive your first notice and no one can be home to receive your package, contact Fed Ex or USPS to arrange to pick up you package at your nearest Fed Ex facility or post office.
Orders returned marked "refused" or "no one by this name at this address" will be credited immediately, no exceptions. Please be sure to let us know prior to the shipping of your package if the items purchased are a gift or are to be sent to an address other than your own. We can then make arrangements with the carrier to deliver the package to the care of your authorized agent.
If you suspect your order cannot be delivered as addressed or you have not received notification of its return after 2 weeks from the estimated delivery date, please contact us immediately
Why Was My Package Undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons
Incorrect Address
If the address is incorrect or outdated, the carrier or the unintended recipient typically returns the package to us. Please double-check your address carefully when placing a new order.
Failed Delivery Attempts
Most of our carriers make three attempts to deliver a package. Federal Express requires a signature to deliver your package. Otherwise,it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Refused by Recipient
If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
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